Return / Refund & Exchange Policy
While we are pretty sure our products won’t disappoint you a bit, this is just in case something goes wrong (Don’t worry, we’re here!).
Each of our products are carefully handcrafted and while we try to deliver exactly as in the picture, there might be very slight difference as they are handmade entirely.
Product return conditions:
- You have to notify us within 24 hours of receiving the parcel.
- Product must be unused, unworn, unwashed, undamaged products, with all labels and tags completely intact, and in original packaging are eligible for return.
- No returns & refunds for international orders.
- Returns, exchanges, and refunds are not available for handmade, fabric, or beaded jewellery.
The process for a return:
- Please request a return on chat box on our website Home page.
- On your request we will arrange the reverse pick up.
- After receiving the returned product, we will do a quality check of the product at our end.
- Once your return is accepted we will provide you a gift card or credit note after deducting shipping charges on original order.
- There will be no monetary refund, only gift card will be provided.
- A gift card of product value will be provided you on your email.
- We will not entertain any request if you contact us after 24 hours from the receiving the order.
- Unboxing video is mandatory.
- We will not refund or exchange if we received a used product.
TelaNaari has always prioritized customer satisfaction and will always make sure your shopping experience is hassle free!